FAQ
Questions, answered straight.
How the flat rate works, what we take, and how a pickup actually goes. Still stuck? Give us a call — a real person picks up.
Flat means flat. The price you see when you book is the full price — labor, hauling, and disposal included. No stairs fee, no “heavier than we thought” fee, no fuel surcharge. If the screen says $149, you pay $149.
Not always. If the item is somewhere the crew can reach — a garage, driveway, porch, or curb — just leave it out and note that when you book. For in-home pickups, someone 18 or older should be there to point the crew to it.
The Tri-Cities: Kennewick, Pasco, and Richland, plus the surrounding neighborhoods. Not sure if you're in range? Enter your address when you book and it'll confirm coverage right away.
Often within a day or two. You'll see the real open dates when you book and can grab whichever one works for you.
Because you don't need one for a couch or a fridge. We price by item, upfront, so you skip the wait for an estimate window and the sales pitch that usually comes with it. Booking online takes about a minute.
An independent, local hauler from our Tri-Cities network. They're vetted, insured, and know the area — you get a small-business crew, not a national call center.
Add each item when you book. Extra items on the same trip are discounted, and there are bundle rates for combinations like a couch + mattress or a full bedroom set. You'll see the total before you pay.
Online, upfront, when you book — card only. No cash on pickup day, no invoice to chase later. That's what keeps the price locked and the whole thing quick.
No hazardous material — paint, chemicals, motor oil, propane tanks, or anything wet or biohazard. We handle bulky household items: furniture, mattresses, appliances, and hot tubs. If you're unsure about something, ask before you book.
We route items to the right place — donation or recycling where it makes sense, and the proper transfer station otherwise. Appliances with refrigerant are handled to code.
Yes. Life happens — reach out and we'll move your pickup. Check your booking confirmation for the cancellation window.
None. The flat rate is the whole cost. The only way your total changes is if you add more items — and you'll see that before you pay.
No more questions? Book it.
Pick your item, choose a pickup day, and pay upfront. Sixty seconds and it's off your plate.